Refund policy

Return and Exchange Policy

1. NATURE OF OUR PRODUCTS At Mialma, we specialize in Flamenco Fashion, offering festive and seasonal items designed for specific fairs and events. Due to this uniqueness, our return policy is strict to ensure that every garment remains in flawless condition for all our customers.

2. RETURNS AND REFUNDS We differentiate our collections to offer you the best solution depending on the type of product:

  • Flamenco & Events Collection: Cash refunds are not permitted. Returns for these items will exclusively be processed as non-expiring Store Credit or an exchange for a different size.

  • Other Collections (Casual Wear): For products not intended for events or fairs, monetary refunds are allowed. In this case, the return shipping costs will be borne by the customer.

  • Standard Timeframe: All requests must be made within 14 calendar days from the receipt of the order.

3. SIZE EXCHANGES (THE EXCEPTION) We understand that a perfect fit is essential. We allow size exchanges under the following conditions:

  • Shipping Costs: The customer is responsible for managing and paying for the shipping of the product back to our warehouse.

  • Mialma Benefit: Once the garment is received and inspected, Mialma will ship the new size completely free of charge (valid for the first exchange ONLY for shipments within Mainland Spain). For international size exchanges or those outside the peninsula, the customer must pay the shipping costs for the new item.

4. "FINAL SALE" ITEMS (NO CASH REFUNDS) Following our inventory protection and hygiene policy, the following items are considered Final Sale and are not eligible for a cash refund:

  • Flamenco Dresses: As seasonal event garments, they are only eligible for a size exchange or Store Credit.

  • Accessories: Flowers, shawls (mantoncillos), earrings, combs, and hair accessories (no returns or exchanges for hygiene reasons).

  • Sale or Outlet Items: Any product purchased at a discount or on promotion.

  • Garment Condition: Items showing signs of wear, makeup stains, odors, or missing their original tags.

5. DEFECTIVE OR DAMAGED PRODUCTS If the product has an obvious manufacturing defect, Mialma will cover all costs, managing the collection and sending the replacement at no cost to the customer.

6. SHIPPING PROCEDURE AND PRIOR CONTACT

  • Mandatory Step: Before sending any package, the customer must notify us and request authorization by emailing hola@mialmasevilla.com or sending a message to our WhatsApp +34 641 42 45 77 (Please note: this is a WhatsApp messaging number only, calls are not accepted).

  • Shipping Address: Once authorized, the customer must send the package via certified mail with tracking to: MIALMA, Calle Polea, 14, 41020 Sevilla, Spain.

7. INTERNATIONAL SHIPPING AND CUSTOMS (OUTSIDE THE EU)

  • Duties and Taxes: International orders may be subject to tariffs, import taxes, and customs clearance fees upon arrival in the destination country. These charges are the sole responsibility of the buyer.

  • Notice of Refusal: If the customer refuses delivery of the package to avoid paying customs duties, the package will be returned to Spain. In this event, the cost of round-trip international shipping, along with any associated customs surcharges, will be strictly deducted from the final refund or store credit.