Shipping policy

⏱️ Order Processing

  • All orders are processed within 1 to 3 business days.

  • Orders placed during weekends or holidays will be processed on the next business day.

🌍 Shipping Methods & Delivery Times

Estimated delivery times apply once the order has been processed and shipped.

Destination Shipping Type Estimated Delivery Time
Spain (Mainland) Standard Shipping 2 - 3 business days
Balearic & Canary Islands Standard Shipping 2 - 3 business days
European Union Standard Shipping 3 - 5 business days
UK & Rest of the World Standard Shipping 5 - 7 business days

💰 Shipping Costs

  • Shipping fees are calculated automatically at checkout based on the destination and the weight of your order.

  • Please ensure all delivery information is correct to avoid delays or additional fees.

🔍 Order Tracking

  • Once your package has been dispatched, you will receive a tracking number via WhatsApp and email.

  • You will be able to track your package’s journey at any time.

🛑 Customs and Taxes (International Shipping)

  • International orders may be subject to import duties, tariffs, and/or taxes, which are the sole responsibility of the recipient.

  • EMMA WU DESIGN is not responsible for these additional charges or for delays caused by customs processing.

❓ Shipping Issues

If your order does not arrive within the estimated timeframe or if you encounter any issues with the delivery, please contact us immediately so we can resolve the incident as soon as possible: